Local Discount

Hewes4 is based in Braintree, Essex and believes in helping local communities and businesses. That’s why all estimates and invoices will include a 5% local discount if you live or are based in the Braintree area.

To qualify, an estimate or invoice must be addressed to the Braintree area which includes CM7 and CM77 postcodes.

Equal Service

Whether you need IT assistance at home or at work, you can be sure Hewes4 has you covered. All services we offer are aimed for both home and business customers. The cost, quality and level of service are equal for both home and business customers. This is to keep consistency throughout our services.

Free Survey & Estimates

Most of our services require a survey to be completed. A detailed survey is needed to gather the required information in order to give you the best possible service.

All our surveys are free and are normally done on-site but can be done over the phone or via email. For services like web design, a couple of mock-up designs will be created using the survey information. The mock-up designs will be sent to you along with an estimate. There is no obligation to carry on, even with the mock-up designs, they are free. Some estimates may require a 50% deposit in order to continue.

Domains, Hosting and Extra Features

Hewes4 can setup and manage domains and hosting using an official third-party provider. If you already have one or both, we can simply upload the site using existing details.

Other web features can be implemented into your new site. These extra features include but not limited to Web Forms, Animations and e-commerce for an online shop.

View Daily Progress

View the progress of the website creation using a secure link. Use this to keep up to date during construction and to give feedback or design changes.

No Templates

Your site will be created from scratch with no templates. Templates can be quick and easy but take away from creativity, that’s why your website will be bespoke, just for you.

From the get-go, your site will be designed from surveyed information and any creative direction you may have. We can incorporate things like logo aesthetics and branding guidelines.

Free Advertising

Your new site will have the free option to be featured on the main page of the Hewes4 site. You will get a slot on the page that will show your business logo and a list of services. This can be created by us or yourself. The free advert can also be a direct link to your site.

As well as being a good way of showing others the work our company if capable of, it also a good way of directing potential customers to your site.

Maintenance

Lifetime maintenance on all new websites created by Hewes4 which includes bug fixes, search engine optimisation and browser compatibility updates.

1 month of Premium Maintenance is included with every new website. Premium Maintenance Includes free content updates, monthly website report and a 15% discount on all other website features. This premium maintenance is available for a yearly cost after the free term.

Remote Access

Hewes4 can provide IT Support remotely by accessing your system. Remote access is usually available within 5 days or next day if available at the time of booking.

Setting up for remote access is easy, just click the link provided by us and download the required file, this sets up your PC for remote access. During the support you will be able to monitor what we do on your system. When the IT Support is finished, and we have logged off from remote access, the program you downloaded will automatically remove itself from your system.

On-Site Support

On-site support is usually available within 5 days of booking. There will be a call out charge with additional hours charged at an hourly rate.

As we aim to fix your IT needs in a timely manner there may be times that hardware is restricting progress or time is needed to research a problem. If this happens then a discount will be applied to the final invoice.

Free with other Services

You receive free IT Support for 1 month when purchasing website and networking works. In order to be free, the IT Support must involve recent website or networking work.

This is to help with any issues you may have adjusting to a new or upgraded system at home or at work. For example, you may have upgraded your network with us and later decide to purchase new devices from a third party, before coming across a difficulty connecting them to the new network.

Hewes4 is devoted into giving you the best service possible.

System Builds

Get advice and guidance on system builds that suit your needs. We will provide the best solutions to your IT needs, showing you what is needed for different application you use.

We can advise on household computer builds for graphics, gaming or casual use to give you the best value for performance. If you need multiple systems for business, we can provide advice on where to save money and design different builds that will increase productivity.

Free Documents

Free documentation will be presented during or after IT Support showing all information about the support. This may include instructions and troubleshooting.

Premium documentation is available which includes graphic illustrations, all in a neat booklet style document. This is handy for personal reference or handing out to employees.

Safe & Secure

Now days its all about internet security, if your network isn’t secure then you are at risk of someone taking advantage. We believe keeping your network secure is as important as keeping your property locked when your away.

We make sure your network equipment is up to date and suggest ways to keep your passwords strong. With advice on things like not using a product default password for example. All network equipment and cables supplied for network installation are sourced from trusted providers.

Network Fitting

Installation of networking equipment is available of all sizes of network. New networking will be installed with little interference to any existing networks if downtime is a problem.

We understand being offline can be frustrating, that’s why we only switch over to the newly installed network after the infrastructure is complete, also with the option to do this out of hours.

Network Architecture

Your current network will be reviewed and upgraded to suit your current and future needs. The new architecture will include room for expansion.

The architecture of the network will be designed using detailed visual representations, making it easy to understand and see the possibilities your network can achieve.

Free Documents

Free documentation will be presented after or during your network solution. This will show clear information and instructions on how your network works.

Premium documentation is available which includes graphical illustrations and troubleshooting, all in a neat manual style document. This is handy for personal use or handing out to employees for reference.

Maintenance

All networks installed by Hewes4 have 3 months of Free network maintenance. This is to give you piece of mind with your new setup. This includes product fixes, router and switch management and server maintenance.

You also receive 1 month of Free IT Support for devices connected to the network having connection issues.

Artwork

In need of a new logo or custom icons for your business? Hewes4 can provide all types of 2D artwork available to download.

The following are examples of what we can create but not limited to, Logo Design and Branding, Print and Signage Ready Graphics, Concept Art and Icons for computer use.

Premium Documentation

We provide a large range of premium documentation that can be supplied as a download or printed as a convenient and professional document.

We can create visual manuals for our networking services or design business brochures and leaflets or even create a branding guideline document. Interactive PDF documents with navigation, links and visual page curling are nice way of promoting your services.